Visiting the Clinic

Yes. Our clinic is at street level, wheelchair-accessible, and fitted with mobility-support rails where appropriate.
Parking accessibility is the biggest barrier to visiting us; see the next question.
Please reach out before your appointment if you have any questions or concerns: movement@kinespheretherapy.com
We don’t have dedicated patient parking.
Commercial Street can be busy, so you may need to park a block or two away. 2-hour parking is available on Commercial Street and the surrounding streets.
There’s a bike rack on the street, the #19, #20, #22, and #25 buses all stop close by, and Nanaimo SkyTrain Station is also close by.
Please bring any relevant medical or imaging reports. If you prefer, you can email these to us ahead of time at movement@kinespheretherapy.com
Absolutely. You're welcome to bring a partner, friend, or family member along.
You won’t need to disrobe, but you will be moving, so please wear whatever you’re comfortable in. Most fabrics are fine, other than jeans, denim, or corduroy.

Appointments & Booking

No. You don’t need a referral for physiotherapy or any of our programs.
Yes, though it’s not our main focus. If you’re considering booking for a child or teen, please reach out first so we can make sure it’s the right fit.
One-to-one physiotherapy sessions are 45 minutes, but please allow 60 minutes of your time.
Group programs and community sessions vary; see each program’s page for details.
If your preferred physiotherapist doesn’t have an opening, add yourself to their waitlist through your patient portal, or email us at movement@kinespheretherapy.com
No. Our Prenatal, Postpartum, Community Pilates, and Running Biomechanics sessions don’t require an assessment.
Links:
Prenatal Program → · Postpartum Program → · Community Classes & Talks → · Running Biomechanics →

Most extended health plans cover registered physiotherapy. Since our physiotherapists are all registered, you can submit your receipts and claim your sessions afterward.
We don’t offer direct billing, so payment is required in full on the day of your appointment.
No. Group programs and community offerings aren’t physiotherapy treatment, so they can’t be claimed on extended health.
Kinesphere Therapy isn’t set up for ICBC or WSBC claims, and we generally don’t take on new ICBC or WSBC patients.
If you’re looking for care after a motor vehicle accident or a workplace injury, we’d suggest checking with ICBC or WSBC for a provider near you.
We require 24 hours’ notice to cancel or reschedule your appointment. If you miss an appointment, or don’t give us 24 hours’ notice, you’ll be charged the full price of the missed appointment.
We make exceptions for extenuating circumstances.

Send us a message, and we’ll get back to you.